Friday April 22nd, 2011 at 10:08 UTC | Posted by Team Operations
On Friday April 22nd the service desk will be reachable by phone untill 12.30 CET. On Monday April 25th it will be closed all day. You can reach us again by phone as of April 26th 9.00 CET.
Our support by email will be reachable as normal 24/7. Please be adviced that reponse times can be longer than normal during hollidays.
Tuesday March 30th, 2010 at 23:20 UTC | Posted by Team Operations
Due to a network related problem some mail services where unreachable tonight for a short while (starting around 22 pm cet). The technicians fixed the problem and all services are back up and running. Our apologizes for the inconvenience caused.
Wednesday January 20th, 2010 at 14:38 UTC | Posted by Team Operations
Due to a general service interruption in the Ghent and Oostend regions a range of DSL connections lost access to the internet at this moment. Technicians are aware of the problem and are on-site to solve the problem a.s.a.p.
Our apologizes for any inconvenience caused.
[update] this issue was solved around 15.00 cet
Tuesday December 22nd, 2009 at 16:41 UTC | Posted by Team Operations
Due to a connection interruption several services were unreachable today. Technicians are working all day on site to solve the issue. The problems are affecting many services including mail, dns and hosting. Also the phone lines of the service desk are unreachable due to the problems.
The problem was at first instance caused by a hardware problem at one host this morning. After this, other hosts followed quickly.
Around 15:30 this afternoon several services are restarting. We expect it will take several more hours before all services and servers are up and running stable again. Services will be started one by one to prevent any overloads.
Our apologizes for the inconvenience caused.
Thursday December 10th, 2009 at 14:05 UTC | Posted by Team Operations
Due to a general service interruption in the Ghent region a range of DSL connections lost access to the internet at this moment. Technicians are aware of the problem and are on-site to solve the problem a.s.a.p.
Our apologizes for any inconvenience caused.
[update] the problem was solved in the afternoon
Saturday November 14th, 2009 at 20:09 UTC | Posted by Team Operations
We have received several complaints last week about a high latency on Belgium DSL connections. These problems can cause for example web pages not to load and time out, and email messages not to come in. These problems can occur on DSL connections in the regions of Antwerp, Limburg and Flemish-Brabant.
The cause of these problems is situated on the ethernet backbone. The supplier is urged to take appropriate actions to implement a solution a.s.a.p.
Our apologizes for the inconvenience.
Monday October 26th, 2009 at 23:17 UTC | Posted by Team Operations
since 21:55 cet we got some reports of network disconnects… we are researching the issue..
Monday July 13th, 2009 at 15:48 UTC | Posted by Team Operations
We received several complaints about dsl connection problems in Belgium. The problem is situated at our supplier, technicians are aware of the situation and are working on a solution. More details will follow as soon as they are available.
[update] problem is solved in the night from monday to tuesday
Tuesday May 5th, 2009 at 16:45 UTC | Posted by Team Operations
Because of a power cut in a datacentre in Brussels a part of our DSL customers will experience connection failures in the regions of Antwerp, Brussels, Flemisch Brabant, Walloon Brabant, Liege, Limburg and the Campine.
Friday May 1st, 2009 at 9:00 UTC | Posted by Team Operations
Due to a failure in Brussels you can experience connection problems at this moment. Technicians are working on a solution. Due to the same cause also a part of our websites is unreachable.
As soon as more info is available we will bring it you through this blog post.
[update] Problems are solved since May 1th, 2009 around 11.00AM
