Friday April 22nd, 2011 at 10:08 UTC | Posted by Team Operations
On Friday April 22nd the service desk will be reachable by phone untill 12.30 CET. On Monday April 25th it will be closed all day. You can reach us again by phone as of April 26th 9.00 CET.
Our support by email will be reachable as normal 24/7. Please be adviced that reponse times can be longer than normal during hollidays.
Saturday December 11th, 2010 at 10:52 UTC | Posted by Team Operations
At 11am UTC a quick hardware maintenance willl start and will cause a few services to be unreachable. We expect this maintenance will take no longer then 1 hour.
Affected services include mail and webhosting. Also our service desk won’t be reachable during the hardware change.
Monday August 16th, 2010 at 8:34 UTC | Posted by Team Operations
Due to a maintenance on our servers several of our services can be unreachable for a short while today between 15.00 and 23.00 CET.
Tuesday March 30th, 2010 at 23:20 UTC | Posted by Team Operations
Due to a network related problem some mail services where unreachable tonight for a short while (starting around 22 pm cet). The technicians fixed the problem and all services are back up and running. Our apologizes for the inconvenience caused.
Thursday February 18th, 2010 at 21:59 UTC | Posted by Team Operations
Due to a network related problem some mail services where unreachable tonight for a short while. The technicians fixed the problem and all services are back up and running.
Our apologizes for the inconvenience caused.
Wednesday January 20th, 2010 at 14:38 UTC | Posted by Team Operations
Due to a general service interruption in the Ghent and Oostend regions a range of DSL connections lost access to the internet at this moment. Technicians are aware of the problem and are on-site to solve the problem a.s.a.p.
Our apologizes for any inconvenience caused.
[update] this issue was solved around 15.00 cet
Tuesday December 22nd, 2009 at 16:41 UTC | Posted by Team Operations
Due to a connection interruption several services were unreachable today. Technicians are working all day on site to solve the issue. The problems are affecting many services including mail, dns and hosting. Also the phone lines of the service desk are unreachable due to the problems.
The problem was at first instance caused by a hardware problem at one host this morning. After this, other hosts followed quickly.
Around 15:30 this afternoon several services are restarting. We expect it will take several more hours before all services and servers are up and running stable again. Services will be started one by one to prevent any overloads.
Our apologizes for the inconvenience caused.
Thursday December 10th, 2009 at 14:05 UTC | Posted by Team Operations
Due to a general service interruption in the Ghent region a range of DSL connections lost access to the internet at this moment. Technicians are aware of the problem and are on-site to solve the problem a.s.a.p.
Our apologizes for any inconvenience caused.
[update] the problem was solved in the afternoon
Saturday November 14th, 2009 at 20:09 UTC | Posted by Team Operations
We have received several complaints last week about a high latency on Belgium DSL connections. These problems can cause for example web pages not to load and time out, and email messages not to come in. These problems can occur on DSL connections in the regions of Antwerp, Limburg and Flemish-Brabant.
The cause of these problems is situated on the ethernet backbone. The supplier is urged to take appropriate actions to implement a solution a.s.a.p.
Our apologizes for the inconvenience.
Monday October 26th, 2009 at 23:17 UTC | Posted by Team Operations
since 21:55 cet we got some reports of network disconnects… we are researching the issue..
