Official Yabu Blog

mail service outage (March 30th, 2010)

Team Operations — Tue, 30 Mar 2010 23:20:52 +0000

Due to a network related problem some mail services where unreachable tonight for a short while (starting around 22 pm cet). The technicians fixed the problem and all services are back up and running. Our apologizes for the inconvenience caused.

mail services unreachable (Feb 18, 2010)

Team Operations — Thu, 18 Feb 2010 21:59:42 +0000

Due to a network related problem some mail services where unreachable tonight for a short while. The technicians fixed the problem and all services are back up and running.

Our apologizes for the inconvenience caused.

General dsl service interuption Ghent and Oostend regions

Team Operations — Wed, 20 Jan 2010 12:38:49 +0000

Due to a general service interruption in the Ghent and Oostend regions a range of DSL connections lost access to the internet at this moment. Technicians are aware of the problem and are on-site to solve the problem a.s.a.p.

Our apologizes for any inconvenience caused.

[update] this issue was solved around 15.00 cet

service interruption – December 22nd, 2009

Team Operations — Tue, 22 Dec 2009 14:41:50 +0000

Due to a connection interruption several services were unreachable today. Technicians are working all day on site to solve the issue. The problems are affecting many services including mail, dns and hosting. Also the phone lines of the service desk are unreachable due to the problems.

The problem was at first instance caused by a hardware problem at one host this morning. After this, other hosts followed quickly.

Around 15:30 this afternoon several services are restarting. We expect it will take several more hours before all services and servers are up and running stable again. Services will be started one by one to prevent any overloads.

Our apologizes for the inconvenience caused.

general dsl service interruption Ghent region

Team Operations — Thu, 10 Dec 2009 12:05:07 +0000

Due to a general service interruption in the Ghent region a range of DSL connections lost access to the internet at this moment. Technicians are aware of the problem and are on-site to solve the problem a.s.a.p.

Our apologizes for any inconvenience caused.

[update] the problem was solved in the afternoon

dsl network latency issues

Team Operations — Sat, 14 Nov 2009 18:09:20 +0000

We have received several complaints last week about a high latency on Belgium DSL connections. These problems can cause for example web pages not to load and time out, and email messages not to come in. These problems can occur on DSL connections in the regions of Antwerp, Limburg and Flemish-Brabant.

The cause of these problems is situated on the ethernet backbone. The supplier is urged to take appropriate actions to implement a solution a.s.a.p.

Our apologizes for the inconvenience.

network problems…

Team Operations — Mon, 26 Oct 2009 21:17:30 +0000

since 21:55 cet we got some reports of network disconnects… we are researching the issue..

service desk not reachable this morning

Team Operations — Mon, 27 Jul 2009 08:00:16 +0000

due to a technical interuption our service desk was not reachable by phone this morning between 9 and 10. This problem is solved now and the phone lines are open again. Our appologizes for any inconvience caused.

authentication failures

Team Operations — Mon, 13 Jul 2009 13:48:20 +0000

We received several complaints about dsl connection problems in Belgium. The problem is situated at our supplier, technicians are aware of the situation and are working on a solution. More details will follow as soon as they are available.

[update] problem is solved in the night from monday to tuesday

[May 5th, 2009] connection failures

Team Operations — Tue, 05 May 2009 14:45:47 +0000

Because of a power cut in a datacentre in Brussels a part of our DSL customers will experience connection failures in the regions of Antwerp, Brussels, Flemisch Brabant, Walloon Brabant, Liege, Limburg and the Campine.

[May 1th, 2009] connection failures

Team Operations — Fri, 01 May 2009 07:00:43 +0000

Due to a failure in Brussels you can experience connection problems at this moment. Technicians are working on a solution. Due to the same cause also a part of our websites is unreachable.

As soon as more info is available we will bring it you through this blog post.

[update] Problems are solved since May 1th, 2009 around 11.00AM

[April 29th, 2009] connection failures

Team Operations — Wed, 29 Apr 2009 16:50:47 +0000

Because of a power cut in a datacentre in Brussels a part of our DSL customers will experience connection failures in the regions of Brussels, Flemisch Brabant, Walloon Brabant and the Campine. Technicians are on site.

As soon as more information is available we will post it here.

[update] since half past 9 all connections are recovering

dsl connection failures zone 09

Team Operations — Wed, 22 Apr 2009 15:15:47 +0000

[22/04/2009 17:05 CET] :: Due to a technical failure in a central system in Gent, customers in the region Gent can experience connection failures at this moment. Technicians are on-site to solve this issue as quickly as possible.

dsl connection problems zone 014 Belgium – friday March 6th, 2009

Team Operations — Fri, 06 Mar 2009 12:37:55 +0000

We received several complaints about connection problems in Belgium in telephone zone 014. Our technical team is currently researching the issues. More details will follow as soon as they are available.

network problems – Februari 16th, 2009

Team Operations — Mon, 16 Feb 2009 20:38:08 +0000

Due to a network failure you may currently experience problems connecting to various internet applications on your dsl connection in Belgium. Technicians are working on it to solve the problem as quickly as possible. Our appologizes for the inconvience caused.

server problem

Team Operations — Wed, 11 Feb 2009 14:29:30 +0000

a connection problem is causing our website and servidesk to be unreachable atm. we are working on a solution. our appologizes for the inconvience.

dsl login failures – January 19th, 2009

Team Operations — Mon, 19 Jan 2009 07:41:04 +0000

at this moment you can experience dsl login authentication failures, these are caused by a unplanned server outage. Best is just to leave your modem on, as soon as the service is online again your modem will also be able to login.

Authentication failures on the newsserver are caused by the same problem.

ADSL2+ available in big part of Ghent

Team Operations — Fri, 09 Jan 2009 09:05:10 +0000

The ADSL+ packages are now also available in a big part of the city Ghent. More info about the available packages can be found on our website 24mb.be.

[resolved] possible email delivery delays

Team Operations — Thu, 01 Jan 2009 12:10:49 +0000

We received some reports that email delivery is currently delayed for some domains. We are currently investigating this issue and will solve it as quickly as possible. Our appologizes for the inconvience.

[update] downtime during weekend after christmas

Team Operations — Tue, 23 Dec 2008 09:37:22 +0000

As announced earlier we will have a planned downtime in the weekend after christmas. As an update hereby a more exact time planning. The repair starts on Saturday December 27th, 2008 at 21:00 CET (9pm). It expected to take 4 hours at the most. It can cause outage of services. For more info please see the original article.

Change in 24/7 service desk

Team Operations — Mon, 22 Dec 2008 20:34:04 +0000

As of the 23rd of December 2008 we will no longer offer the 24/7 reachable service desk as we offer currently. At this moment clients from Belgium can reach us outside the standard office hours through a pay phone dial number to be able to contact our technical service desk whenever they need it.

However, offering this service seems to be not accordingly article 116 of the law regarding electronic communications in Belgium. The law makers decided that the telephonic service desk of an operator has to be reachable against a maximum call tariff equal to normal national calls.

We know several clients take a great deal of value of this service. Therefore we introduce a new service as an alternative for the 24/7 phone number. This new service does fit within the borders of the law.

As of today the new Service Contract 24/7 (SC24/7) is available for all clients. The SC24/7 makes it possible for clients to call us through a normal tariff phone number outside the standard opening hours. This phone number is reachable 24 hours a day, 7 days a week. This service has a monthly price of 10 euro.

You can order this SC24/7 through the Yabu Europe Serviceweb by choosing in the main menu for ‘Service desk’. There you will find right after the introduction a link to the order form for the SC24/7.

downtime during weekend after christmas

Team Operations — Fri, 05 Dec 2008 14:00:17 +0000

In the weekend of December the 27th and 28th there will be some repair in the datacenter network in Germany where a part of our servers are located. This repair is expected to cause a downtime with an expected maximum duration of 4 hours. The exact time is not yet known.

This can cause several services to be unreachable during the repairs. It is expected to affect email services, linux webhosting, usenet access, dns, the service desk and the blog. Other services such as dsl, our website and windows hosting should function normally.

As soon as there is more info available we will post this on the blog.

service desk opening hours

Team Operations — Fri, 05 Dec 2008 08:00:29 +0000

On december the 5th our offices will close earlier at 16:00 due to the dutch holliday Sinterklaas. With the oncoming hollidays the opening hours of our offices and service desk are also different then normal around and during christmas and newyear. Here an overview of the changed opening hours, on the not displayed dates the opening hours are the same as normal:

Friday December 5th, 2008 :: 9:00 – 16:00
Saturday December 6th, 2008 :: 12:00 – 17:00
Wednesday December 24th, 2008 :: 9:00 – 16:00
Thursday December 25th, 2008 :: closed
Friday December 26th, 2008 :: closed
Saturday December 27th, 2008 :: closed
Wednesday December 31st, 2008 :: 9:00 – 16:00
Thursday January 1st, 2009:: closed
Friday January 2nd, 2009:: closed
Saturday January 3rd, 2009:: 12:00 – 17:00

Hope to inform you with this info and have a nice weekend..

connection problems news server

Team Operations — Tue, 25 Nov 2008 00:21:49 +0000

We have detected that there are connection problems to the newsserver news.yabuadsl.be at this moment. Our technical team is informed to solve the problems. Our apologies for the inconvience caused.

Users of server news.yabu-europe.net can connect.

connection problems region Antwerp, Mons and Berchem

Team Operations — Fri, 07 Nov 2008 08:10:13 +0000

Due to a network failure you can experience problems at this moment in the regions Mons, Antwerp and Berchem. Our technicians are informed and working on a solution.

Our apologizes for any inconvience caused.

[update 9:38 CET] The problems are solved. If you still experience connection problems please reboot your modem so it can have a fresh start with connecting.